Frequently Asked Questions
FAQ
About NOA
1. What is NOA?
NOA is our line of premium post-operative bras designed to provide optimal support, comfort, and healing after surgery.
2. Who should wear NOA bras?
NOA bras are perfect for patients recovering from breast surgery, including augmentation, reconstruction, reduction, or mastectomy.
3. What makes NOA bras special?
Our bras are made from soft, breathable fabrics and feature adjustable designs for a secure, custom fit during recovery.
4. How do I choose the right size?
We provide a detailed size guide on our website to ensure the perfect fit. If you're unsure, feel free to contact our support team for assistance.
5. Can I wear NOA bras daily?
Absolutely! While designed for post-surgery recovery, many customers find NOA bras ideal for everyday wear due to their comfort and support.
About Healena
1. What is Healena?
Healena is an advanced scar treatment designed to help reduce the appearance of scars, leaving them virtually invisible over time.
2. How does Healena work?
Healena combines clinically proven ingredients to support the skin’s natural healing process, improve scar texture, and reduce redness and discoloration.
3. Who can use Healena?
Healena is suitable for anyone looking to minimize the appearance of scars, whether from surgery, injuries, or burns.
4. How should I apply Healena?
Healena should be applied directly to the scar area as directed on the product packaging. For best results, use consistently for the recommended duration.
5. Is Healena safe for sensitive skin?
Yes, Healena is formulated to be gentle on sensitive skin. If you have specific concerns, consult with your doctor before use.
Payment and Ordering
1. What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment methods supported by Shopify Payments.
2. Is it safe to shop on your website?
Yes, our website uses secure encryption, and payments are processed through Shopify Payments to ensure your information is protected.
3. Can I pay in installments?
Depending on your location, Shopify Payments may support installment options like Shop Pay. Check at checkout to see available options.
4. Where do you ship?
We ship across Europe. Please check our shipping page for details on delivery times and fees.
5. How can I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor your delivery.
6. What is your return policy?
We accept returns on unopened products within 14 days of delivery. Please refer to our return policy for more details.